Exchange Policy:

At Vidam, we strive to provide you with the best shopping experience possible. We understand that sometimes errors can occur during order processing. Therefore, we offer an exchange policy to address any issues that may arise.

Conditions for Exchange

• Wrong Order Processed: If you receive an incorrect item due to an error on our part, we will gladly exchange it for the correct item. Please notify us within 3 days of receiving your order to initiate the exchange process.

Exchange Procedure:

• Contact Customer Support:To request an exchange for an incorrectly processed order, please contact our team. Be sure to provide your order number and details of the incorrect item received.
• Return Authorization:Once your exchange request is approved, we will provide you with instructions on how to return the incorrect item to us.
• Return Shipping:You will be responsible for shipping the incorrect item back to us. Please ensure that the item is returned in its original condition, unused, and with all original packaging intact.
• Exchange Processing:Upon receiving the returned item, we will inspect it to ensure that it meets the exchange criteria. Once approved, we will process the exchange and ship the correct item to you as soon as possible.

Non-Exchangeable Items:

Please note that we do not accept exchanges for any reason other than the wrong order processing. We do not offer exchanges for change of mind, sizing issues, or any other reasons.

No Returns Policy:

As part of our commitment to providing high-quality products and exceptional service, we do not accept returns for any reason other than the wrong order processing.

Contact Us:

If you have any questions or concerns about our exchange policy, please don't hesitate to contact our customer support team. We're here to help!

Thank you for choosing Vidam Home Decors. We appreciate your business and look forward to serving you again in the future.